Welcome to Seated. By accessing or using the Seated mobile application or related services, you agree to be bound by these Terms of Service.
1. Service Overview
Seated is a dining concierge service designed to help users coordinate restaurant reservations according to their specified dining preferences.
2. User Accounts & Responsibilities
To use Seated, you must maintain an accurate account. You are responsible for maintaining the confidentiality of your login credentials. You authorize Seated to coordinate dining reservations on your behalf using the preferences and parameters you provide.
3. Third-Party Booking Services
Seated is an independent utility that assists diners in coordinating reservations across various independent dining services and restaurant booking systems. Seated is not affiliated with, endorsed by, or sponsored by any third-party reservation services or individual restaurants. All bookings secured remain subject to the respective restaurant's and booking provider's attendance and cancellation policies.
4. Cancellations & Fees
Restaurants may impose cancellation fees, late fees, or no-show policies. You are solely responsible for reviewing and adhering to any restaurant's specific cancellation window. You can cancel reservations directly in the Seated app or by contacting the restaurant directly.
5. Memberships & Billing
Automatic booking requires a Seated membership, bought in the iOS app through Apple. Membership details are shown in the app before you buy:
- Member: up to 5 bookings per billing month and up to 10 active requests at a time. New members may be offered a 1-week free trial.
- Premium: unlimited bookings and up to 20 active requests at a time.
- Price and renewal: memberships are billed monthly to your Apple Account at the price shown in the app when you buy, and renew automatically until you cancel. After a free trial, the membership converts to a paid monthly membership unless you cancel at least 24 hours before the trial ends.
- Cancelling: cancel any time in your device's Settings under your Apple Account subscriptions, at least 24 hours before the current period ends. Your membership stays active until the end of the period you paid for. Deleting your Seated account does not cancel an App Store subscription.
- What counts as a booking: a booking counts toward your monthly allowance when Seated secures a table, even if you later cancel it. Paused requests do not count. When you reach your allowance, your requests pause and resume when your allowance renews or you upgrade.
- Refunds: payments are handled by Apple, and refund requests go through Apple under its policies.
- Complimentary access: we may offer complimentary memberships, which we can change or end at any time.
6. Limitation of Liability
Seated is provided on an "as-is" and "as-available" basis. While we strive to provide a reliable service, we cannot guarantee table availability or that a reservation request will be fulfilled.
7. Termination
You may terminate your account at any time by deleting your account within the app. We reserve the right to suspend or terminate access to accounts that violate these terms or engage in misuse of the service.
8. SMS Notifications
Seated, operated by Gramercy Digital LLC, offers optional SMS notifications about your reservation requests, including booking confirmations, booking failures, and availability alerts. Consent to receive text messages is not a condition of using Seated.
- Frequency: Message frequency varies with your reservation activity.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP to any message to unsubscribe. You will receive one confirmation and no further messages.
- Help: Reply HELP or email support@gramercy.digital.
- Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle your phone number.
9. Contact
For questions regarding these Terms, please contact support@gramercy.digital.